Resume

• Owned entirety of Developer Platform and enhanced development and performance of Junior PM's
• Replatformed Developer Platform to increase stability and reliability of customers and diminish bug reports by 70%
• Decreased fraud loss and operational expenses through spearheaded key initiatives of the company
• Impacted product strategy through data driven insights and created roadmaps 5+ years out
• Worked across product teams, engineering, design, analytics, and research partners to deliver high quality, comprehensive end-to-end data PayPal products

• Owned mobilized efforts of 15 developers delivering 18 new features in less than 3 quarters that empowered customers, reduced costs of revenue, increased support efficiency, and generated new monthly recurring revenue
• Oversaw life cycle of 3 SaaS products integrated within CRM/ITSM platforms and as standalone from concept, design, development, and GA, which secured 280% growth in revenue and 500% growth in customer base
• Launched V1 of ScreenMeet iOS and Android mobile applications in less than 6 months
• Redesigned Jira architecture from the ground up, streamlining product workflow and efficiency by 50% - 60%
• Built product roadmap; delineate immediate, mid, and long-term milestones centered around measurable and valuable customer outcomes that aligned with core values & business strategy

• Owned the technical design and implementation of features from start to finish, worked with product, design, and QA partners at every step of the way
• Translated customer needs and wants to clear and concise engineering requirements increasing efficiency by 13%
• Led an internal team of 4 engineers throughout the project lifecycle by monitoring progress and providing support
• Created scripts to increase performance up to 25% in 6 months, saving $15,000 in development costs

• Produced Spelling Bee application which boosted spelling accuracy by 43% and gained 1000+ user downloads
• Created a start-up from the ground-up, drafted business plans and pitch decks, created product road maps, produced concept videos, and created UX work-flows, wire-frames and mock-ups
• Researched and analyzed psychological data on effective learning, which increased cognitive abilities by 35%
• Developed and maintained 100% customer retention by demoing prototypes and receiving customer feedback

• Provided support for 150+ customers during software implementation, which ensured 98% customer retention
• Analyzed complex problems, created reports and generated potential solutions for software, systems and processes