RESUME

"The only source of knowledge is experience."
- Albert Einstein

Farbod Jahan

PRODUCT MANAGER & TECHNOLOGIST

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ABOUT

• 8 years of professional experience in large scale, hyper-growth technology companies.
• Technical expertise based on 7 years of digital product design and development.
• Passionate about solving complex problems and driving cross-functional teams in dynamic environments.

Skills

Product Management
Strategy & Roadmap Creation
Requirements Gathering
Go-to-Market Planning
Digital Marketing
Agile Software Development
Front-End Development
Product Design
Web • Mobile • App Design
Experience Design (UX & IXD)
Information Architecture (IA)
Digital Analytics

PROCESS

DISCOVER

Competitive Analysis
Personas & Segmentation
User Research & User Stories
Journey & Flow Mapping
Customer Interviews
Feature Definition
Requirements Gathering

DESIGN

Sketching • Wireframing
Figma • Sketch • InVision
Low & High Fidelity Mockups
Adobe CC Suite (Ps, Ai, Id)

BUILD

Functional Prototyping
Browser Developer Tools
HTML • CSS • Javascript
REST APIs
SQL • Jenkins
AWS • Python
Salesforce • XML
GIT • Slack • Github
Quality Assurance (QA)

LAUNCH

Go-to-Market Strategy
Pricing & Packaging
Sales & Support Training

MEASURE

A/B & Multivariate Testing
Usability Testing
Usage Analytics

EXPERIENCE

SR. TECHNICAL PRODUCT MANAGER

Paypal • San Francisco, CA
Oct 2021 •
PRESENT

• Owned entirety of Developer Platform and enhanced development and performance of Junior PM's
• Replatformed Developer Platform to increase stability and reliability of customers and diminish bug reports by 70%
• Decreased fraud loss and operational expenses through spearheaded key initiatives of the company
• Impacted product strategy through data driven insights and created roadmaps 5+ years out
• Worked across product teams, engineering, design, analytics, and research partners to deliver high quality, comprehensive end-to-end data PayPal products

SR. TECHNICAL PRODUCT MANAGER

ScreenMeet • San Francisco, CA
DEC 2018 •
OCT 2021

• Owned mobilized efforts of 15 developers delivering 18 new features in less than 3 quarters that empowered customers, reduced costs of revenue, increased support efficiency, and generated new monthly recurring revenue
• Oversaw life cycle of 3 SaaS products integrated within CRM/ITSM platforms and as standalone from concept, design, development, and GA, which secured 280% growth in revenue and 500% growth in customer base
• Launched V1 of ScreenMeet iOS and Android mobile applications in less than 6 months
• Redesigned Jira architecture from the ground up, streamlining product workflow and efficiency by 50% - 60%
• Built product roadmap; delineate immediate, mid, and long-term milestones centered around measurable and valuable customer outcomes that aligned with core values & business strategy

SOFTWARE ENGINEER

Guidewire Software • San Jose, CA
DEC 2017 •
NOV 2018

• Owned the technical design and implementation of features from start to finish, worked with product, design, and QA partners at every step of the way
• Translated customer needs and wants to clear and concise engineering requirements increasing efficiency by 13%
• Led an internal team of 4 engineers throughout the project lifecycle by monitoring progress and providing support
• Created scripts to increase performance up to 25% in 6 months, saving $15,000 in development costs

PRODUCT MANAGER

Spell Train • San Jose, CA
DEC 2017
NOV 2018

• Owned the technical design and implementation of features from start to finish, worked with product, design, and QA partners at every step of the way
• Translated customer needs and wants to clear and concise engineering requirements increasing efficiency by 13%
• Led an internal team of 4 engineers throughout the project lifecycle by monitoring progress and providing support
• Created scripts to increase performance up to 25% in 6 months, saving $15,000 in development costs

SOFTWARE ENGINEER (INTERN)

Audible Magic • Los Gatos, CA
JAN 2014
JUN 2014

• Provided support for 150+ customers during software implementation, which ensured 98% customer retention
• Analyzed complex problems, created reports and generated potential solutions for software, systems and processes

EDUCATION

SANTA CLARA UNIVERSITY

Masters of Business Administration

2019 •
2021

SAN JOSE STATE UNIVERSITY

Bachelors of Science in Computer Engineering

2012 •
2016