• Launched 10+ AI driven features (search, personalization, chat), contributing $48M in new revenue
• Consolidated 7 internal tools into a unified sales enablement platform with IAM & JITA, boosting sales productivity by 35% and revenue by 15%
• Introduced company wide A/B testing infrastructure; increased DAUs by 28% and engagement by 17%
• Scaled product team from 6 to 15; implemented OKRs, data first rituals, and coaching systems, improving output by 20%
• Built cross functional alignment with 40+ stakeholders across engineering, legal, compliance, and design to deliver enterprise grade features

• Scaled product team from 4 to 12 PMs; launched 3 new 0 to 1 platform products, growing revenue and customer base by 35%
• Designed and shipped a self serve onboarding platform with IAM; reduced setup time by 80% and added scalable revenue stream
• Delivered standardized platform components; accelerated feature delivery by 22%
• Built cross functional operating model across engineering, design, and product; reduced delivery cycle time from 6 to 3 weeks
• Defined and launched real time analytics suite for retailers; adopted by 60% of clients and drove $5M in new revenue in 4 months

• Managed 7 PMs across B2B/B2C platform products serving over 300M users globally
• Rebuilt Developer Dashboard UX; increased new developer sign ups by 23% and logins by 18%
• Launched real time transaction dashboards; reduced SLA breaches by 40% across core payment workflows
• Redesigned onboarding flow and authentication setup; cut developer onboarding time by 37%
• Unified mobile and web product flows; lifted engagement by 30% across platforms

• Launched 0 -> 1 audio & video screen sharing software product, generating ARR $1.25m and customer growth 200%
• Managed a team of 2 PM’s to oversee remote support and cobrowse ScreenMeet product offerings
• Initiated the pilot to signed partnership with Dell Technologies increasing ARR by 400%
• Generated new recurring revenue, reducing costs of revenue, increasing support efficiency, and empowering customers by delivering 18 new features in less than 3 quarters leveraging the mobilized efforts of 15 developers
• Oversaw the life cycle of 3 SaaS products integrated within CRM/ITSM platforms and as standalone from concept, design, development, and GA, securing 280% growth in revenue and 500% growth in customer base
• Launched v1 of Android and iOS mobile applications in less than 6 months, capturing cross-platform support

• Owned the technical design and implementation of features from start to finish, worked with product, design, and QA partners at every step of the way
• Translated customer needs and wants to clear and concise engineering requirements increasing efficiency by 13%
• Led an internal team of 4 engineers throughout the project lifecycle by monitoring progress and providing support
• Created scripts to increase performance up to 25% in 6 months, saving $15,000 in development costs

• Owned the technical design and implementation of features from start to finish, worked with product, design, and QA partners at every step of the way
• Translated customer needs and wants to clear and concise engineering requirements increasing efficiency by 13%
• Led an internal team of 4 engineers throughout the project lifecycle by monitoring progress and providing support
• Created scripts to increase performance up to 25% in 6 months, saving $15,000 in development costs

• Provided support for 150+ customers during software implementation, which ensured 98% customer retention
• Analyzed complex problems, created reports and generated potential solutions for software, systems and processes