RESUME

"The only source of knowledge is experience."
- Albert Einstein

Farbod Jahan

PRODUCT MANAGER & TECHNOLOGIST

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ABOUT

• 8 years of professional experience in large scale, hyper-growth technology companies.
• Technical expertise based on 7 years of digital product design and development.
• Passionate about solving complex problems and driving cross-functional teams in dynamic environments.

Skills

Product Management
Strategy & Roadmap Creation
Requirements Gathering
Go-to-Market Planning
Digital Marketing
Agile Software Development
Front-End Development
Product Design
Web • Mobile • App Design
Experience Design (UX & IXD)
Information Architecture (IA)
Digital Analytics

PROCESS

DISCOVER

Competitive Analysis
Personas & Segmentation
User Research & User Stories
Journey & Flow Mapping
Customer Interviews
Feature Definition
Requirements Gathering

DESIGN

Sketching • Wireframing
Figma • Sketch • InVision
Low & High Fidelity Mockups
Adobe CC Suite (Ps, Ai, Id)

BUILD

Functional Prototyping
Browser Developer Tools
HTML • CSS • Javascript
REST APIs
SQL • Jenkins
AWS • Python
Salesforce • XML
GIT • Slack • Github
Quality Assurance (QA)

LAUNCH

Go-to-Market Strategy
Pricing & Packaging
Sales & Support Training

MEASURE

A/B & Multivariate Testing
Usability Testing
Usage Analytics

EXPERIENCE

DIRECTOR OF PRODUCT MANAGEMENT

Swiftly • San Francisco, CA
AUG 2023 •
PRESENT

• Ownership over Swiftly platform and built strategy to 10x adoption rate by promoting self service during onboarding
• Led cross functional teams of product managers, designers, developers to increase growth by 10x
• Worked with CPO to develop and execute product strategies to promote self service and reduce onboarding by 80%
• Implemented new internal processes to streamline work efficiency by 33% within product, design, and engineering
• Pivoted and created the Northstar vision for Swiftly and set 6 month to 3 year roadmap for the company
• Played an active role in recruitment for product and engineering leaders, increasing team size by 2x

GROUP PRODUCT MANAGER

Paypal • San Francisco, CA
OCT 2021 •
AUG 2023

• Owned the Developer Platform and built a world class, self service developer experience servicing 300 million users
• Led the replatform from Dust to React JS to increase stability and reliability of customers and diminish bugs by 70%
• Decreased fraud loss and operational expenses through spearheaded key initiatives of the company >$500 m ARR
• Impacted product strategy through data driven insights and created roadmaps 5+ years out
• Led major visual redesign of developer dashboard increasing user sign ups by 23%
• Worked across product teams, engineering, design, analytics, and research partners to deliver high quality, comprehensive end-to-end data PayPal products

SR. TECHNICAL PRODUCT MANAGER

ScreenMeet • San Francisco, CA
DEC 2018 •
OCT 2021

• Launched 0 -> 1 audio & video screen sharing software product, generating ARR $1.25m and customer growth 200%
• Managed a team of 2 PM’s to oversee remote support and cobrowse ScreenMeet product offerings
• Initiated the pilot to signed partnership with Dell Technologies increasing ARR by 400%
• Generated new recurring revenue, reducing costs of revenue, increasing support efficiency, and empowering customers by delivering 18 new features in less than 3 quarters leveraging the mobilized efforts of 15 developers
• Oversaw the life cycle of 3 SaaS products integrated within CRM/ITSM platforms and as standalone from concept, design, development, and GA, securing 280% growth in revenue and 500% growth in customer base
• Launched v1 of Android and iOS mobile applications in less than 6 months, capturing cross-platform support

SOFTWARE ENGINEER

Guidewire Software • San Jose, CA
DEC 2017 •
NOV 2018

• Owned the technical design and implementation of features from start to finish, worked with product, design, and QA partners at every step of the way
• Translated customer needs and wants to clear and concise engineering requirements increasing efficiency by 13%
• Led an internal team of 4 engineers throughout the project lifecycle by monitoring progress and providing support
• Created scripts to increase performance up to 25% in 6 months, saving $15,000 in development costs

PRODUCT MANAGER

Spell Train • San Jose, CA
DEC 2017
NOV 2018

• Owned the technical design and implementation of features from start to finish, worked with product, design, and QA partners at every step of the way
• Translated customer needs and wants to clear and concise engineering requirements increasing efficiency by 13%
• Led an internal team of 4 engineers throughout the project lifecycle by monitoring progress and providing support
• Created scripts to increase performance up to 25% in 6 months, saving $15,000 in development costs

SOFTWARE ENGINEER (INTERN)

Audible Magic • Los Gatos, CA
JAN 2014
JUN 2014

• Provided support for 150+ customers during software implementation, which ensured 98% customer retention
• Analyzed complex problems, created reports and generated potential solutions for software, systems and processes

EDUCATION

SANTA CLARA UNIVERSITY

Masters of Business Administration

2019 •
2021

SAN JOSE STATE UNIVERSITY

Bachelors of Science in Computer Engineering

2012 •
2016