• Ownership over Swiftly platform and built strategy to 10x adoption rate by promoting self service during onboarding

• Owned the Developer Platform and built a world class, self service developer experience servicing 300 million users
• Led the replatform from Dust to React JS to increase stability and reliability of customers and diminish bugs by 70%
• Decreased fraud loss and operational expenses through spearheaded key initiatives of the company >$500 m ARR
• Impacted product strategy through data driven insights and created roadmaps 5+ years out
• Led major visual redesign of developer dashboard increasing user sign ups by 23%
• Worked across product teams, engineering, design, analytics, and research partners to deliver high quality, comprehensive end-to-end data PayPal products

• Launched 0 -> 1 audio & video screen sharing software product, generating ARR $1.25m and customer growth 200%
• Managed a team of 2 PM’s to oversee remote support and cobrowse ScreenMeet product offerings
• Initiated the pilot to signed partnership with Dell Technologies increasing ARR by 400%
• Generated new recurring revenue, reducing costs of revenue, increasing support efficiency, and empowering customers by delivering 18 new features in less than 3 quarters leveraging the mobilized efforts of 15 developers
• Oversaw the life cycle of 3 SaaS products integrated within CRM/ITSM platforms and as standalone from concept, design, development, and GA, securing 280% growth in revenue and 500% growth in customer base
• Launched v1 of Android and iOS mobile applications in less than 6 months, capturing cross-platform support

• Owned the technical design and implementation of features from start to finish, worked with product, design, and QA partners at every step of the way
• Translated customer needs and wants to clear and concise engineering requirements increasing efficiency by 13%
• Led an internal team of 4 engineers throughout the project lifecycle by monitoring progress and providing support
• Created scripts to increase performance up to 25% in 6 months, saving $15,000 in development costs

• Owned the technical design and implementation of features from start to finish, worked with product, design, and QA partners at every step of the way
• Translated customer needs and wants to clear and concise engineering requirements increasing efficiency by 13%
• Led an internal team of 4 engineers throughout the project lifecycle by monitoring progress and providing support
• Created scripts to increase performance up to 25% in 6 months, saving $15,000 in development costs

• Provided support for 150+ customers during software implementation, which ensured 98% customer retention
• Analyzed complex problems, created reports and generated potential solutions for software, systems and processes